Refund policy

Returns Eligibility: We want you to be head over heels in love with your purchase. If, for any reason, you're not satisfied, you can return eligible items within 30 days of receiving your order.

Items in Original Condition: To ensure a smooth return process, please make sure the items are in their original condition, with all tags attached. We're unable to accept returns for items that show signs of wear, washing, or alteration.

Initiating a Return: Ready to send something back? Simply contact our customer support team at support@thechictrends.com to initiate the return process. We'll guide you through the steps and provide you with a return authorization.

Return Shipping: We will provide you with free shipping labels.

Refund Process: Once we receive your returned items and confirm they meet our return criteria, we'll process your refund. Expect the funds to be returned to your original payment method within 5-7 business days.

Refund Amount: Please note that the refund amount will exclude the original shipping costs. It's all about fairness here. Any promotions or discounts applied during your purchase will also be prorated accordingly.

Exchanges: Looking for a different size or color? We currently don't offer direct exchanges, but you can return the original item and place a new order for the preferred item. This way, you get exactly what you want, and we keep things simple.

Damaged or Defective Items: If you receive a damaged or defective item, let us know immediately. We'll work swiftly to replace it or provide a full refund, including shipping costs.